Undertake interviews and operational prioritisation procedures related to maintaining the Housing Register – the county wide choice-based lettings scheme-, monitoring adverts placed by partner social landlords (Registered Providers) and allocating the Council’s own stock
- Investigate and make decisions on all aspects of homelessness applications, guiding Housing Advice assistants, recording and monitoring data for government statistical returns, B&B/temporary accommodation placements.
- Assist the Homelessness Prevention Officers in all aspects of homelessness prevention and delivery of the Council’s Homelessness Strategy.
- Provide a housing advice service to applicants, landlords, legal and financial institutions and other agencies concerning housing law and the local housing market.
- To work towards optimum efficiency and in line with legislation, the Code of Guidance, case law and good practice guidelines.
Work subject to deadlines involving changing problems, circumstances or demand.
SKILLS AND KNOWLEDGE
- Knowledge of the Housing Act 1996, as amended Part VI Allocations and Part VII Homelessness, and the Homelessness Reduction Act 2017
- Excellent communication skills both verbal and written
- An understanding of administrative processes and systems
- Experience of managing budgets and expenditure.
- Experience of working with the public
- IT literate.
- Ability to manage own time and work load.
Ability to undertake work of a variety of advanced tasks confined to one function or area of activity, which requires detailed knowledge and skills in a specialist discipline.
COMPLEXITY AND CREATIVITY
- Negotiate with the evicting family/landlord/agent to ensure any available resource to prevent homelessness is considered.
- Respond to queries and complaints
Work requires the exercise of creativity within the general framework of recognised procedures.
JUDGEMENT AND DECISIONS
- Routine decisions on aspects of work with all other decisions being referred to the Senior Housing Advice Officer.
Work is carried out within programmes and objectives where there is a wide range of choices and decisions are required where policy procedures and working standards provide only general guidelines.
- Members of the Council
- Members and staff of other local authorities/partner agencies
- Suppliers and contractors
- Members of the public and SDC tenants
Contact required in respect of service delivery issues which may not be straightforward and that require the provision of advice and guidance and/or the initiation of action.