CARE FIRST RECRUITMENT LTD currently requires a Hospital Discharge Co-ordinator to work in the North West/West London area and will be expected to travel between different sites.
JOB TITLE: Hospital Discharge Co-ordinator
- To be responsible for co-ordinating all elements of hospital discharge for North West/West London service users being discharge from hospital through the Home First pathway
- To contribute effectively to the work of the hospital discharge team, supporting the department to meet the individual and unit performance targets, including reducing delayed transfers.
- To adhere to and promote the West London Services Adult Social Care Values in all aspects including treating people with dignity and respect; being honest, reliable and trustworthy; being caring and empathetic; and having a commitment to learning and reflection
HOURS: 36 hours per week
PAY RATE: £17.39 – £21.00 per hour
MAIN DUTIES AND RESPONSIBILITIES:
- Support the development and delivery of the Home First pathway, in collaboration with system partners, ensuring that home becomes the default discharge destination for patients leaving the hospital
- Be the first point of contact for social care referrals from hospital ward staff and Occupational Therapists ensuring that referrals are directed appropriately
- Be responsible for arranging ‘bridging care’ when the individual leaves hospital, and confirm they are in place, to ensure that their needs are met prior to the assessment ensuring high quality care and support.
- Raise awareness of the initiative across wards to generate referrals by supporting ward teams and attending board rounds/MDTs to identify patients suitable for discharge
- Work with ward MDT on referrals, ensuring the correct referral process is being followed as well as feeding back to the ward MDT on outcome of referrals and discharges
- Work flexibly alongside others (including community, adult social care and third sector teams) to ensure safe and timely discharges from hospital whilst making handovers as smooth as possible for the individual and their support network.
- Manage expectations of individuals requesting and/ or requiring care and support, and their networks, supporting decision making in high pressured situations as required
- Attend the project group meetings to provide updates on the progress of the initiative; Attend NW London meetings to share lessons learned and good practice
- Apply legislation, policies and working practices relating to your area of work confidently and appropriately, whilst being creative in finding solutions
- Make a positive contribution to the delivery of the service, this will include working flexibly and positively to achieve the objectives of the council.
- Keep up to date with developments in service delivery and best practice to ensure the service performs effectively and to the highest standards.
- Relevant professional qualification OR significant experience in a relevant field
- Evidence of significant relevant CPD
- Knowledge of current legislation relating to adults’ health and social care (e.g. The Care Act 2014; Mental Capacity Act, Continuing Health Care) including determining eligibility for services
- Working with people with adult social care needs in a fast-paced environment promoting independence, choice and control whilst demonstrating compassion and empathy
- Managing expectations whilst treating people fairly and with respect
- Being customer focussed whilst making arrangements for hospital discharges on the Home First Pathway
- Working with others to resolve conflict and achieve best outcomes
- Working with others in multi-disciplinary teams and environments
- Responding to safeguarding concerns
- Obtaining and using customer feedback to improve the way things are done
- Applying equality principles in practice