Estate Services Assistant
At Care First Recruitment Ltd. we currently have available one ‘Estate Services Assistant’ position to work for The Royal Borough of Kensington & Chelsea (RBKC) at a large estate in North Kensington.
The role entails public-facing housing management, with responsibilities including triaging enquiries, coordinating estate inspections of the communal parts of estates and to monitor relevant cleaning/ground maintenance and repair contracts. To maintain regular contact with residents and to respond to requests for practical assistance, programming of fobs, meter readings, coordinating with caretaking teams, responding to ASB complaints in close collaboration with the Police and Community Safety, managing reception desks, triaging emails, and processing CRM queues.
Tasks:
- To conduct regular inspection of communal parts of TMO buildings and estates. To check cleanliness, state of repair, lighting and general upkeep of these areas
- To promptly report any communal repairs to the Customer Services Centre, using the TMO’s IT systems as appropriate to ensure effective recording of cases. Effective monitoring of on-going communal repairs, ensuring repairs are completed within given timescales
- To maintain regular contact with residents and to respond to requests for practical assistance, which reasonably fall within the scope of the job
- To identify any potential health and safety issues on estates and to liaise with other TMO staff and contractors to ensure any problems are promptly resolved
- To monitor the operation of the door entry systems including issuing of fobs and keys and monitoring of CCTV cameras on estates
- To work with other departments and contractors including, Neighbourhoods, Environmental Service, Repairs Direct and Assets and Regeneration in delivering an efficient and effective service
Compliance: A ‘Basic DBS Certificate’ is essential for this role. You can apply for one through our agency if you don’t have one.
Job Type: Temp
Salary: £16.00 per hour plus accrued holiday pay on top
Expected hours: 36 per week (Monday to Friday)
Work Location: Kensington (W11)