Care First Recruitment are currently recruiting for Customer Service Advisor in Housing Services
Location: various London boroughs
Contract Type: Temporary
Hours: full time 35/36hours per week
Salary/Rate: £15.21 to £22
About the Role
We are seeking a Customer Service Advisor to join the Housing Services team within a local authority. This role is key to delivering a high-quality, customer-focused service to residents, supporting a wide range of housing-related enquiries.
You will be the first point of contact for residents, providing advice, resolving queries, and ensuring issues are handled efficiently and professionally.
Key Responsibilities
- Respond to customer enquiries via phone, email, and face-to-face contact
- Provide advice and information on housing services, including repairs, tenancy, and rent queries
- Log and manage service requests, ensuring timely resolution
- Liaise with internal teams and external partners to resolve customer issues
- Maintain accurate records and update internal systems
- Handle complaints in line with council procedures
- Deliver excellent customer service in line with organisational standards
About You
- Previous experience in a customer service or contact centre role (housing or public sector desirable)
- Strong communication and interpersonal skills
- Ability to handle challenging situations calmly and professionally
- Good IT skills and experience using case management systems
- Organised, with the ability to manage a busy workload
- A commitment to providing a high standard of service to residents